Service Desk Analyst

Job Description

As a Service Desk Analyst in Port Elizabeth, you'll play a key role in providing IT assistance and ensuring our staff can operate effectively. Your expertise in resolving technical challenges will help maintain a productive environment.

Responsibilities

• Facilitate the onboarding of new employees by assisting with IT setup.
• Staying updated with the latest technologies and trends in IT support.
• Support remote workers with software and connectivity issues.
• Provide excellent customer service and maintain high satisfaction levels.
• Work collaboratively with other IT team members to enhance service delivery.
• Assist in the development of guides and documentation for users.
• Execute minor installations, upgrades, and repairs on hardware as needed.

Requirements

Education

• Bachelor's in IT, Computer Science or related field

Experience

• 3+ years in a similar position preferred

Technical Skills

• Mac OS
• Software Installation

Soft Skills

• Adaptability
• Teamwork

Certifications

• Microsoft Certified: Modern Desktop Administrator Associate
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with remote support tools: Familiarity with software tools used for remote IT support.
• Basic scripting knowledge: Ability to build scripts for automating repetitive tasks.

Benefits

• Comprehensive health insurance for employees and dependents
• Retirement benefits with employer matching
• Flexible working hours for better work-life balance
• Support for continuous learning and certifications

Company Culture

• Team Spirit: We nurture a collaborative team environment built on trust and respect.
• Innovation Mindset: We prioritize creativity and innovation in our approach to problem-solving.
• Inclusivity: We celebrate diversity and strive to create an inclusive culture for all.