IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you will play a crucial role in maintaining our IT systems and providing technical support to our users. Your expertise will help ensure that all IT operations run effectively. This position requires someone with strong technical skills and a customer-focused mindset.

Responsibilities

• Ensure IT equipment is maintained and in working order.
• Implement IT policies and procedures.
• Assist with the installation of new software and applications.
• Conduct regular updates and perform system maintenance.
• Support remote users with IT-related issues.

Requirements

Education

• Certificate in IT Support or equivalent
• Bachelor's in Information Technology preferred

Experience

• 3+ years of experience in a similar role

Technical Skills

• Mac OS
• Security Basics

Soft Skills

• Customer Service
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Network setup experience: Hands-on experience setting up and configuring small office networks.
• Experience with Linux: Basic knowledge of Linux operating systems will be an advantage.

Benefits

• Comprehensive health insurance package
• Employee wellness programs
• Remote work options where applicable
• Performance-based incentives

Company Culture

• Professional Development: We provide opportunities for professional development and skill enhancement.
• Work-Life Balance: We promote a healthy work-life balance for all our employees.