IT Support Technician

Job Description

As an IT Support Technician, you will handle daily support requests, manage IT systems, and assist with various projects. This role requires strong technical skills and excellent communication abilities to assist staff in navigating technical challenges.

Responsibilities

• Manage IT helpdesk operations and ensure prompt resolution of technical issues.
• Conduct regular maintenance on company computers and peripherals.
• Assist with software installations and updates for employees.
• Evaluate technical issues to identify and implement process improvements.

Requirements

Education

• Bachelor's degree in Information Technology or a related field
• Certifications such as ITIL or Microsoft Certified Professional are preferred

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Software Troubleshooting
• Remote Support Tools

Soft Skills

• Adaptability
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with VoIP systems: Experience with Voice over IP systems is considered an asset.
• Experience in cloud services: Understanding cloud solutions and their implementation.

Benefits

• Health, dental, and vision insurance
• Employee assistance programs
• Paid time off and public holidays
• Access to wellness programs

Company Culture

• Diversity and Inclusion: We strive for a diverse and inclusive workforce, welcoming applicants from all backgrounds.
• Work-Life Balance: We promote a healthy work-life balance through flexible work arrangements.