IT Support Technician

Job Description

Tech Innovations Inc. seeks a dynamic IT Support Technician to provide quality support to our clients. This role involves diagnosing and resolving hardware, software, and networking issues. You'll be the first point of contact for clients needing IT help, focusing on delivering solutions that meet their needs.

Responsibilities

• Respond promptly to user support requests.
• Investigate and resolve technical problems related to desktop and mobile systems.
• Ensure proper documentation of technical issues and their resolutions.
• Help maintain IT inventory of hardware and software resources.
• Stay updated with the latest tech trends and tools.
• Assist in configuring network equipment.
• Troubleshoot printer and other peripheral issues.
• Provide guidance for software use and troubleshooting.

Requirements

Education

• National Diploma in IT or similar qualification
• Technical certifications like MCSA are a plus

Experience

• 3+ years in information technology roles primarily focused on support.

Technical Skills

• Active Directory
• Remote Desktop Support

Soft Skills

• Team player
• Time management

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Familiarity with IT ticketing systems: Experience with tools like JIRA or ServiceNow for tracking support requests.
• Basic scripting skills: Capability in scripting for automation or troubleshooting tasks.

Benefits

• Comprehensive health insurance
• Flexible working arrangements
• Regular team-building events
• Retirement savings plan with company contributions

Company Culture

• Continuous Improvement: We strive for continuous improvement in our processes and employee development.
• Customer Focused: Customer satisfaction is at the core of our service delivery.
• Flexibility: We value flexibility and adaptability in a fast-paced environment.