IT Support Technician

Job Description

As an IT Support Technician at Tech Solutions Corp., your key responsibilities will involve troubleshooting hardware and software issues, providing support to users, and implementing new technologies. We value individuals who are enthusiastic about technology and have the ability to convey complex information in an understandable manner.

Responsibilities

• Manage ticketing system and prioritize support requests.
• Troubleshoot and resolve issues related to printing and networking.
• Maintain daily logs of activities and incidents reported.
• Assist with software updates and system upgrades.
• Provide remote support via team viewer or similar software.
• Engage with vendors for equipment maintenance and software licensing.
• Participate in IT projects and contribute to overall strategy.
• Assist in user account management and access control.
• Provide insights and recommendations for IT improvements.

Requirements

Education

• Diploma in Information Technology or relevant field
• Bachelor's degree is advantageous

Experience

• 2+ years of experience in IT support or similar role

Technical Skills

• Windows and Mac OS
• Networking
• Remote Support Tools

Soft Skills

• Customer Service
• Communication
• Problem-Solving

Languages

• English: Fluent

Advantageous

• CompTIA A+ Certification: Possessing this certification demonstrates expertise in IT support and management.
• Experience with cloud services like AWS or Azure: Knowledge of provisioning and managing services on cloud platforms.

Benefits

• Competitive salary and performance incentives
• Health and wellness benefits
• Professional development and training opportunities
• Supportive work environment with flexible hours

Company Culture

• Empowerment: We empower our staff to take initiative and drive improvements.
• Team Spirit: Fostering a sense of belonging and camaraderie within our teams.
• Continuous Improvement: We encourage a culture of learning and continuous enhancement of skills.