IT Support Specialist

Job Description

As an IT Support Specialist at Tech Solutions Ltd., you'll play a key role in maintaining and improving our IT systems. You'll provide technical assistance to staff, troubleshoot issues, and ensure that all IT resources are optimized for efficiency. We're looking for someone passionate about technology and dedicated to delivering exceptional support.

Responsibilities

• Assist in developing IT support strategies.
• Provide user support and training on IT security best practices.
• Evaluate and recommend hardware and software solutions.
• Support the implementation of IT projects.
• Stay up to date with the latest technology trends.

Requirements

Education

• Diploma in IT or related field

Experience

• 1-3 years of experience in technical support roles

Technical Skills

• Hardware troubleshooting
• Software installation and support

Soft Skills

• Customer service
• Time management

Certifications

• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Experience in VoIP systems: Hands-on experience with Voice over IP technologies.
• Familiarity with scripting languages: Knowledge of PowerShell or Python for automation tasks.

Benefits

• Comprehensive medical aid benefits
• Employee training and development programs
• Flexible working arrangements
• Free breakfast and snacks in the office

Company Culture

• Continuous Improvement: We are dedicated to ongoing learning and professional growth.
• Work-Life Balance: We value the well-being of our employees and encourage a healthy work-life balance.
• Diversity: We celebrate diversity and encourage contributions from all backgrounds.