IT Support Technician

Job Description

We are seeking an IT Support Technician to join our dedicated team. This role involves providing technical assistance, troubleshooting hardware and software issues, and ensuring optimal performance of IT systems. The ideal candidate will have a strong understanding of both desktop and network support.

Responsibilities

• Support users with desktop and mobile devices.
• Configure and maintain printers and peripherals.
• Monitor system performance and report issues.
• Participate in upgrading IT systems and software.
• Handle backup and recovery procedures.
• Support remote users with technology issues.
• Assist with data migration projects.
• Review and update technical documentation.

Requirements

Education

• National Certificate in Information Technology
• Further qualifications in IT support are an advantage

Experience

• 2+ years of experience in technical support roles

Technical Skills

• Remote Support
• VoIP Systems

Soft Skills

• Customer Service
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with Virtualization Technologies: Familiarity with tools like VMware or Hyper-V.
• Scripting Skills: Ability to write scripts for automation (e.g., PowerShell).

Benefits

• Comprehensive medical aid packages
• Annual performance bonuses
• Work-from-home options
• Career development programs

Company Culture

• Growth Opportunities: We encourage continuous learning and provide opportunities for advancement.
• Work-Life Balance: We support a healthy work-life balance for all employees.
• Transparency: We promote open communication and transparency within our teams.