IT Support Technician

Job Description

As an IT Support Technician, you will be responsible for addressing hardware and software issues, providing exceptional customer service in resolving technical problems, and maintaining IT infrastructure. You should be passionate about technology and driven to deliver outstanding support.

Responsibilities

• Provide technical support and troubleshooting for software and hardware issues.
• Respond to user inquiries in a timely manner via phone, email, and in-person.
• Install and configure computer systems, applications, and network devices.
• Monitor and maintain network systems and ensure their reliability.
• Assist in the setup and maintenance of IT equipment for events and meetings.
• Document support interactions and resolutions for future reference.
• Implement security measures to safeguard company data and systems.
• Assist with software installation and updates on user machines.

Requirements

Education

• Diploma in IT or related field
• Bachelor's degree is an advantage

Experience

• 2+ years of experience in IT support or help desk role

Technical Skills

• Windows Operating Systems
• Networking Basics
• Hardware Repairs
• Help Desk Software

Soft Skills

• Customer Service
• Problem-solving

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Modern Desktop Administrator Associate

Languages

• English: Fluent

Advantageous

• Knowledge of Linux Operating Systems: Familiarity with Linux for server management and troubleshooting.
• Experience with Virtualization Software: Hands-on experience with virtualization tools like VMware or VirtualBox.

Benefits

• Competitive salary with performance-based bonuses
• Medical aid and retirement fund contributions
• On-going training and professional development opportunities
• Flexible working hours and supportive work environment

Company Culture

• Team Spirit: We promote a team-oriented environment encouraging collaboration.
• Innovation: Culture of encouraging innovative solutions to enhance service delivery.
• Inclusivity: We respect diverse backgrounds and promote inclusivity in the workplace.