IT Support Technician

Job Description

We are seeking a proactive IT Support Technician to join our dynamic team in Port Elizabeth. The successful candidate will provide technical assistance to internal users, resolving hardware and software issues efficiently.

Responsibilities

• Resolve technical issues and provide support to all company employees.
• Manage the installation and configuration of computers and peripherals.
• Support IT projects and initiatives, providing assistance as needed.
• Ensure proper documentation of all support incidents and follow-ups.
• Facilitate onboarding for new employees by providing tech training.
• Monitor and respond to requests in the help desk ticketing system.
• Assist in maintaining network and system security protocols.
• Participate in regular IT team meetings to discuss improvements and strategies.
• Maintain backups and disaster recovery procedures.
• Respond to support requests promptly to minimize downtime.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree in a related field preferred

Experience

• 2+ years of experience in IT support or help desk roles

Technical Skills

• Windows OS
• Networking
• Office 365
• Active Directory

Soft Skills

• Communication
• Problem-solving
• Time Management

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with remote desktop tools: Familiar with using tools like TeamViewer or AnyDesk for remote support.
• Knowledge of Linux operating systems: Experience troubleshooting and managing Linux environments.

Benefits

• Medical aid contribution
• Performance bonuses based on quarterly reviews
• Flexible working hours
• Opportunities for professional development

Company Culture

• Supportive Environment: We cultivate a supportive and collaborative work environment where individuals can thrive.
• Continuous Growth: We believe in continuous growth, offering various training and professional development opportunities.
• Commitment to Diversity: Our team values diversity and inclusion, welcoming individuals from all backgrounds.