IT Support Technician

Job Description

Join us as an IT Support Technician in Midrand where your expertise in troubleshooting and customer support will be valued. In this role, you will assist users by resolving hardware and software issues, provide guidance on using applications, and maintain IT infrastructure.

Responsibilities

• Troubleshoot hardware and software failures and resolve technical issues.
• Set up new user accounts and manage existing accounts.
• Ensure timely resolution of all support requests.
• Conduct regular system checks and maintenance.
• Document user requests and the corresponding solutions.
• Collaborate with the IT team on major upgrades and projects.
• Provide support for local and remote users.
• Engage with stakeholders to ensure technology meets needs.

Requirements

Education

• Bachelor's Degree in Information Technology or related field
• IT certifications are advantageous

Experience

• 3+ years of experience in technical support roles

Technical Skills

• Troubleshooting Hardware Issues
• Office Software Suites

Soft Skills

• Attention to Detail
• Teamwork

Certifications

• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Experience with Remote Support Tools: Knowledge of tools like TeamViewer or AnyDesk for providing remote assistance.
• Basic Programming Skills: Understanding of basic scripting languages for automation tasks.

Benefits

• Comprehensive health and wellness benefits
• 401(k) plan with generous match
• Flexible working arrangements
• Ongoing professional development opportunities

Company Culture

• Innovation-Driven: Our team is always encouraged to think outside the box and propose new ideas.
• Work-Life Balance: We support a healthy work-life balance and flexible working options.
• Community Involvement: We engage with our local community and support various charitable initiatives.