IT Help Desk Technician

Job Description

As an IT Help Desk Technician, you will be the first point of contact for troubleshooting and resolving technical issues. You'll assist employees with hardware and software problems and manage service requests efficiently. Your technical expertise will help maintain high levels of system functionality and employee satisfaction.

Responsibilities

• Serve as a liaison between end-users and the IT department.
• Help develop and maintain IT documentation and FAQs.
• Monitor system performance and report issues post-checks.
• Engage in proactive maintenance of IT systems.
• Provide training and guidance to users on new technologies.
• Resolve conflicts arising from software compatibility issues.
• Support the installation and configuration of printers and peripherals.

Requirements

Education

• Diploma in Information Technology
• Bachelor's degree in Computer Science preferred

Experience

• At least 3 years of help desk experience or IT support

Technical Skills

• Linux OS
• Help Desk Software

Soft Skills

• Problem Solving
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• IT Security Awareness: Familiarity with basic cybersecurity principles and protocols.
• Experience with VoIP systems: Knowledge of voice over IP applications and troubleshooting.

Benefits

• Comprehensive health and wellness benefits
• Opportunities for professional development
• Support for work-life balance
• Performance-based bonuses

Company Culture

• Continuous Learning: We support ongoing training and professional development for all team members.
• Feedback-Oriented: Regular feedback sessions help us improve and learn as a team.
• Work-Life Balance: We believe in maintaining a healthy work-life balance to ensure employee satisfaction.