IT Help Desk Technician

Job Description

As an IT Help Desk Technician, you will be the first point of contact for troubleshooting and resolving technical issues. You'll assist employees with hardware and software problems and manage service requests efficiently. Your technical expertise will help maintain high levels of system functionality and employee satisfaction.

Responsibilities

• Respond to and resolve IT support requests promptly.
• Document troubleshooting steps and ensure follow-up on tickets.
• Provide on-site and remote technical assistance to users.
• Manage equipment inventory and request supplies as needed.
• Assist in deploying software upgrades and performing updates.
• Coordinate with third-party vendors for hardware repair.
• Identify service improvements and provide feedback to the IT team.

Requirements

Education

• Diploma in Information Technology
• Bachelor's degree in Computer Science preferred

Experience

• At least 3 years of help desk experience or IT support

Technical Skills

• Linux OS
• Help Desk Software

Soft Skills

• Problem Solving
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• IT Security Awareness: Familiarity with basic cybersecurity principles and protocols.
• Experience with VoIP systems: Knowledge of voice over IP applications and troubleshooting.

Benefits

• Medical Aid with flexible options
• Retirement savings plan with company contribution
• Regular employee wellness programs
• Potential for remote work options

Company Culture

• Collaborative Environment: We promote teamwork and collaboration within the IT department to foster a positive work culture.
• Innovation Focus: We encourage new ideas and innovative solutions to enhance IT services.
• Diversity: We value a diverse team and encourage applicants from various backgrounds.