Technical Writer

Job Description

Join our dynamic team as a Technical Writer in Pretoria, where you will craft high-quality documentation to support our software solutions. Your role will include collaborating with developers and product managers to gather information and ensure technical accuracy in all documentation. A solid understanding of technical concepts and a knack for simplifying complex ideas is essential.

Responsibilities

• Create comprehensive technical documents including API documentation, user guides, and training materials.
• Engage with product managers to keep documentation aligned with project developments.
• Conduct research and interviews with subject matter experts to capture accurate information.
• Utilize various content management systems for documentation storage and updates.
• Evaluate user feedback for continuous improvement of documentation.

Requirements

Education

• Bachelor's degree in a relevant field
• Advanced degree is an advantage

Experience

• 5+ years of experience in technical documentation

Technical Skills

• XML
• Markdown

Soft Skills

• Teamwork
• Time Management

Certifications

• Technical Writing Certification

Languages

• English: Fluent

Advantageous

• Experience in software development: Background in software development can enhance the quality of the documentation produced.
• Knowledge of user experience (UX) principles: Familiarity with UX principles to create user-friendly documentation.

Benefits

• Comprehensive health coverage
• Annual bonus structure
• Support for ongoing education and training
• Remote working options for flexibility

Company Culture

• Continuous Learning: We are committed to supporting our employees' growth through ongoing training and mentoring.
• Team Spirit: Our culture emphasizes collaboration and teamwork, making every project a collective effort.
• Work-Life Balance: We understand the importance of balancing work with personal life and support flexible working arrangements.