IT Support Technician

Job Description

We are looking for an IT Support Technician to join our team in Johannesburg. The ideal candidate will play a critical role in ensuring the smooth operation of our IT systems. This position requires strong technical skills along with great attention to detail, enabling you to effectively troubleshoot and resolve issues as they arise. If you're passionate about technology and enjoy helping others, this role is for you!

Responsibilities

• Manage incoming requests for IT assistance via phone, email, or in-person.
• Provide support for various hardware, software, and network issues.
• Assist with IT asset management and tracking.
• Educate staff members on cybersecurity best practices.
• Set up and configure new user workstations and peripherals.
• Participate in IT projects as assigned.
• Report on IT service performance metrics.
• Help maintain a secure IT environment by adhering to best practices.

Advantageous

• Experience with ticketing systems: Proficient in using helpdesk software for tracking issues.
• Scripting skills: Basic knowledge of scripting languages like PowerShell or Bash.

Benefits

• Comprehensive health insurance
• Paid leave and holidays
• Retirement savings plan
• Employee training and career advancement opportunities

Company Culture

• Innovative Environment: We foster a culture of innovation, encouraging our team members to think creatively and embrace new ideas.
• Team Collaboration: Teamwork is at the core of our values, ensuring everyone works together towards common goals.
• Diversity and Inclusion: We are committed to building a diverse team and creating an inclusive work environment.