Technical Support Engineer

Job Description

Join our Johannesburg team as a Technical Support Engineer! You will be the first point of contact for our clients, ensuring their technical issues are resolved quickly and effectively. In this dynamic role, you will work closely with clients to troubleshoot and diagnose hardware and software issues, delivering top-notch customer service while helping customers navigate through installations and configurations.

Responsibilities

• Manage support tickets and prioritize issues based on urgency.
• Educate customers on best practices for using software.
• Analyze customer feedback to improve support services.
• Participate in ongoing training and development opportunities.
• Assist in resolving issues related to mobile devices and applications.
• Coordinate with third-party vendors for support related queries.
• Prepare monthly reports on support metrics and performance.

Requirements

Education

• Diploma in IT or related certification

Experience

• 1+ years of experience in IT support roles

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Team Collaboration
• Adaptability

Certifications

• CompTIA A+ Certification

Languages

• English: Fluent

Advantageous

• Knowledge of cloud services: Proficiency in supporting cloud-based applications and services.
• Experience in a call center environment: Prior experience working in a fast-paced call center setting.

Benefits

• Comprehensive health insurance package.
• Employee wellness programs.
• Annual salary reviews.
• Opportunity for career growth within the company.

Company Culture

• Work-Life Balance: We prioritize a balanced work-life approach for our employees.
• Diversity: Our organization values diversity and promotes an inclusive workplace.
• Fun Environment: We foster a fun and friendly work environment that encourages creativity.