IT Support Technician

Job Description

As an IT Support Technician, you will be the first point of contact for technical issues, ensuring smooth IT operations. You will be responsible for troubleshooting hardware and software problems, providing technical support to end-users, and assisting in the maintenance of the IT infrastructure.

Responsibilities

• Offer exceptional customer service while addressing IT issues.
• Support all company users via telephone, email, or in-person.
• Help maintain documentation for IT procedures.
• Participate in planning IT projects and upgrades.
• Engage with vendors regarding support issues as needed.
• Assist in the execution of IT projects and initiatives.
• Keep systems updated with the latest security patches.
• Assist with the onboarding of new employees related to IT access.

Requirements

Education

• Diploma in Computer Science or equivalent
• Bachelor's degree in Information Technology preferred

Experience

• 2+ years of professional experience in IT support roles

Technical Skills

• Active Directory Management
• VPN Configuration

Soft Skills

• Customer Service Orientation
• Time Management

Certifications

• CompTIA Network+ Certification
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with Cloud Services: Knowledge of cloud computing services like AWS or Azure.
• Understanding of Cybersecurity Fundamentals: Familiarity with security protocols and best practices.

Benefits

• Comprehensive medical aid with dental coverage
• Retention bonuses and performance incentives
• Work-life balance initiatives
• Ongoing training and upskilling programs

Company Culture

• Supportive Environment: Our team thrives on support and mentorship, fostering both personal and professional growth.
• Focus on Learning: We emphasize continuous education and training for our employees.
• Customer-Centric Approach: Our priority is customer satisfaction, driving our support team's efforts.