IT Support Technician

Job Description

As an IT Support Technician, you will be the first point of contact for technical issues, ensuring smooth IT operations. You will be responsible for troubleshooting hardware and software problems, providing technical support to end-users, and assisting in the maintenance of the IT infrastructure.

Responsibilities

• Respond to technical support tickets and emails promptly.
• Diagnose and resolve problems with IT systems and applications.
• Provide training and support for new software implementations.
• Coordinate with other IT staff for complex issues.
• Monitor system performance and implement improvements.
• Assist in data backups and recovery processes.
• Ensure cybersecurity measures are upheld.
• Prepare user documentation and support materials.

Requirements

Education

• Diploma in Computer Science or equivalent
• Bachelor's degree in Information Technology preferred

Experience

• 2+ years of professional experience in IT support roles

Technical Skills

• Active Directory Management
• VPN Configuration

Soft Skills

• Customer Service Orientation
• Time Management

Certifications

• CompTIA Network+ Certification
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Familiarity with IT Asset Management: Understanding and experience with managing IT assets and inventory.
• Basic scripting knowledge (PowerShell or bash): Ability to write basic scripts to automate tasks.

Benefits

• Medical aid and retirement fund contributions
• Flexible hours based on project needs
• Opportunities for professional development
• Friendly and collaborative work environment

Company Culture

• Innovation and Creativity: We encourage innovative thinking and creative solutions from all team members.
• Team-oriented Environment: Collaboration and teamwork are at the heart of our company values.
• Inclusive Culture: We value diversity and aim to create an inclusive workplace for all.