IT Support Technician

Job Description

As an IT Support Technician, you will play a crucial role in maintaining our IT infrastructure, assisting users with IT issues, and providing outstanding technical support. If you have a knack for troubleshooting and a proactive approach to service, we want to hear from you.

Responsibilities

• Respond to IT support requests in a timely manner and ensure a high level of customer service.
• Document technical issues and solutions for future reference.
• Assist with network configuration and management.
• Conduct routine maintenance on IT equipment.
• Participate in IT projects and initiatives as required.
• Ensure data backups are completed and verify their integrity.
• Provide users with technical guidance and support on software applications.

Requirements

Education

• Degree in IT or related fields
• Relevant industry certifications are preferred

Experience

• 3+ years working in IT support roles

Technical Skills

• Linux
• Remote Support Tools

Soft Skills

• Communication
• Team Collaboration

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Administrator Associate

Languages

• English: Fluent

Advantageous

• Familiarity with ITIL Framework: Understanding of IT service management best practices.
• Experience with ticketing systems: Proficient in using ticketing software to manage support requests.

Benefits

• Comprehensive health and wellness programs
• Mutual bonus scheme for team success
• Work-life balance initiatives
• Access to continued education and resources

Company Culture

• Diversity and Inclusion: We pride ourselves on having a diverse team and welcome applicants from all backgrounds.
• Team Spirit: We foster a strong team spirit through collaborative projects and events.