IT Support Technician

Job Description

We are seeking a motivated IT Support Technician in Port Elizabeth to provide exceptional technical support to users. The ideal candidate must be knowledgeable in troubleshooting hardware and software issues and possess strong problem-solving skills. This role is crucial for maintaining the operational efficiency of our IT systems and ensuring user satisfaction.

Responsibilities

• Offer technical assistance and guidance to users.
• Perform regular system backups and restore operations when necessary.
• Monitor system performance and recommend enhancements.
• Maintain a high level of customer service and satisfaction.
• Conduct training sessions for staff on new technologies and updates.

Requirements

Education

• Diploma or degree in IT or related field

Experience

• 2+ years of experience in IT support or related fields

Technical Skills

• Windows and Mac OS
• Networking
• Help Desk Software
• Troubleshooting

Soft Skills

• Communication
• Customer Service
• Time Management

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Linux systems: Familiarity with Linux operating systems and command line interface.
• Knowledge of cybersecurity principles: Understanding of best practices related to IT security.

Benefits

• Competitive salary and performance-based bonuses
• Health, dental, and vision insurance
• Retirement savings plan
• Opportunity for professional development and training

Company Culture

• Teamwork: We believe in collaboration and support to achieve team success.
• Innovation: We encourage creative ideas and innovative solutions to enhance our services.
• Continuous Improvement: We are committed to ongoing training and professional growth for our employees.