IT Support Technician

Job Description

As an IT Support Technician, you'll play a crucial role in our organization, ensuring the smooth functioning of IT systems and networks. You will be the first point of contact for technical support, providing assistance to users with hardware and software issues. The ideal candidate will possess strong problem-solving skills and a customer-oriented approach, ensuring all technical issues are resolved promptly and efficiently.

Responsibilities

• Troubleshoot and resolve technical problems efficiently and effectively.
• Ensure all IT incidents are logged and tracked accurately.
• Assist with IT inventory management and asset tracking.
• Contribute to the development of support documentation and user manuals.
• Stay updated on emerging technologies and recommend improvements.

Requirements

Education

• Bachelor's degree in Information Technology or related field is an advantage

Experience

• 1+ years of experience in a help desk role

Technical Skills

• Mac OS
• Software Troubleshooting

Soft Skills

• Problem-solving
• Teamwork

Languages

• English: Fluent

Advantageous

• Experience with Office 365: Proficient in supporting Office 365 applications.
• Network Security Awareness: Basic knowledge of network security is beneficial.

Benefits

• Comprehensive health coverage
• Annual salary review
• Work-from-home options
• Training and certification support

Company Culture

• Innovation Focus: We value creativity and encourage innovative problem-solving across all projects.
• Employee Wellness: We care about the well-being of our employees and offer wellness programs.
• Professional Development: Dedicated to providing training and growth opportunities for all team members.