IT Support Technician

Job Description

As an IT Support Technician, you will be responsible for providing high-quality technical support to our clients in Bloemfontein. You'll troubleshoot hardware and software issues, assist with network configurations, and ensure our systems are running smoothly. The ideal candidate will have excellent problem-solving skills and a passion for technology.

Responsibilities

• Diagnose and resolve technical hardware and software faults.
• Maintain communication with users to provide updates on issue resolution.
• Manage IT tickets and respond promptly to requests.
• Update and maintain technical documentation and knowledge base.
• Conduct user training sessions on IT systems and tools.
• Coordinate with vendors for hardware and software procurement.
• Assist in developing IT policies and procedures.

Requirements

Education

• Bachelor's degree in Computer Science or Information Systems
• Associate's degree or equivalent experience is acceptable

Experience

• 3+ years of hands-on experience in IT support roles

Technical Skills

• Active Directory
• Help desk software

Soft Skills

• Customer service
• Teamwork

Languages

• English: Fluent

Advantageous

• Familiarity with VoIP systems: Experience with VoIP technologies and support is a plus.
• Knowledge of cloud services: Experience with cloud platforms such as AWS or Azure.

Benefits

• Comprehensive medical aid coverage
• Annual bonus based on performance
• Continuous learning and development programs
• Work-life balance initiatives

Company Culture

• Inclusivity: We are committed to inclusivity and embrace diversity in our workplace.
• Client Focused: Our focus on clients ensures we provide outstanding service and support.
• Community Engagement: We actively engage with our community and support local initiatives.