IT Support Technician

Job Description

We are seeking an IT Support Technician who will be responsible for providing exceptional technical support to our clients. As the first point of contact, you will resolve IT issues, ensure systems run efficiently, and facilitate smooth operations across various technologies. Ideal candidates should possess a passion for technology and the ability to troubleshoot hardware and software problems effectively.

Responsibilities

• Assist in troubleshooting network-related issues.
• Monitor and maintain IT inventory and assets.
• Train users on new applications and technologies.
• Collaborate with the IT team to implement new solutions.
• Document technical processes for internal reference.

Requirements

Education

• Diploma or Degree in Information Technology or related field

Experience

• 2+ years of experience in IT support

Technical Skills

• Windows OS
• Networking
• Help Desk Software

Soft Skills

• Communication
• Problem-solving

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Mac OS: Familiarity with Mac OS and associated troubleshooting practices.
• Familiarity with VOIP technologies: Knowledge of Voice Over IP systems and setups.

Benefits

• Medical aid and wellness benefits
• Paid time off and public holidays
• Training and continuous professional development
• Flexible working hours

Company Culture

• Inclusive Environment: We promote a workplace that embraces diversity and inclusion.
• Team Spirit: We foster teamwork and collaboration among all staff.
• Growth Mindset: We encourage continuous learning and personal development.