Technical Support Engineer

Job Description

We are seeking a motivated Technical Support Engineer to join our Port Elizabeth office. In this role, you will assist clients with technical issues, provide impactful solutions, and maintain communication throughout the resolution process. You will work with a variety of technologies and systems, making every day unique and challenging. If you're passionate about IT and possess strong analytical skills, we want to hear from you!

Responsibilities

• Analyze user needs and develop solutions.
• Test and evaluate new technology before deployment.
• Assist in the creation of user documentation and manuals.
• Participate in team meetings to discuss improvement strategies.
• Ensure IT policies are adhered to during support interactions.

Requirements

Education

• Relevant IT certifications or diploma

Experience

• 2+ years of experience in customer support roles

Technical Skills

• Troubleshooting Techniques
• Software Installation

Soft Skills

• Teamwork
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience in a corporate IT environment: Previous experience working in an enterprise-level IT support role.
• Skills in scripting or automation tools: Proficiency in tools like PowerShell or Bash for automating tasks.

Benefits

• Health, dental, and vision insurance.
• Retirement savings plan with company matching.
• Flexible work arrangements including remote work options.
• Annual team-building events and social activities.

Company Culture

• Innovation First: Innovation is at the heart of our company. We encourage creative solutions and fresh ideas.
• Respect and Integrity: We promote a culture of respect and integrity, ensuring every voice is heard.
• Community Engagement: We believe in giving back to the community and encourage our staff to participate in outreach programs.