Technical Writer

Job Description

Join our team as a Technical Writer in Cape Town! In this role, you will be responsible for creating detailed documentation that is clear and concise. You will collaborate with engineers, product managers, and software developers to understand and articulate complex processes and technologies. We are looking for someone who has a knack for translating technical jargon into easy-to-understand content.

Responsibilities

• Produce high-quality online content and user guides.
• Engage with engineers to gather complex technical information.
• Maintain a style guide to ensure consistency across documentation.
• Analyze user feedback to improve documentation usability.
• Collaborate with marketing to align technical content with branding.
• Facilitate workshops to gather user requirements for documentation.
• Monitor and track documentation projects and report progress.
• Assist in the onboarding of new team members on documentation processes.

Requirements

Education

• Bachelor's degree in Communications, Technical Writing, or equivalent experience

Experience

• Minimum of 5 years in technical writing roles

Technical Skills

• Documentation Tools (e.g., Confluence)
• Graphic Design Software

Soft Skills

• Project Management
• Teamwork

Languages

• English: Fluent

Advantageous

• Knowledge of UX/UI principles: Experience in creating user-centered documentation.
• Basic knowledge of SEO best practices: Understanding how SEO impacts technical documentation.

Benefits

• Comprehensive health and dental insurance
• Annual performance bonus
• Work-life balance initiatives
• Support for continuous learning

Company Culture

• Diversity and Inclusion: We value diverse backgrounds and perspectives.
• Transparency: Open communication is encouraged at all levels.
• Flexibility: We adapt to the needs of our employees and promote a healthy work-life balance.