IT Support Technician

Job Description

We are seeking an IT Support Technician in Pietermaritzburg with a passion for technology and helping others. The ideal candidate will troubleshoot hardware and software issues and assist in the administration of IT systems.

Responsibilities

• Respond to user requests for assistance in a timely manner.
• Set up and configure new user workstations.
• Perform regular maintenance of IT equipment.
• Assist in the evaluation and implementation of new IT technologies.
• Keep inventory of IT equipment and supplies.
• Assist in training staff on new systems and applications.
• Develop user manuals and documentation.
• Participate in IT projects as needed.
• Monitor system performance and troubleshoot as necessary.

Requirements

Education

• Diploma in IT Support or related field
• Bachelor's degree in Computer Science is preferred

Experience

• 3+ years of experience in technical support

Technical Skills

• Linux Operating Systems
• Remote Support Tools

Soft Skills

• Customer Service
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Knowledge of scripting languages: Familiarity with scripting for automation tasks.
• Experience with IT project management: Background in managing small IT projects or initiatives.

Benefits

• Comprehensive medical aid
• Retirement fund with employer contribution
• Annual bonuses based on performance
• Career growth and training programmes

Company Culture

• Supportive leadership: Our management team believes in empowering employees to reach their full potential.
• Inclusiveness: Diversity and inclusion are core to our company values.
• Work-life balance: We support flexible work arrangements to help employees thrive both personally and professionally.