IT Support Specialist

Job Description

As an IT Support Specialist at Tech Innovations Inc., you will be at the forefront of our IT operations. Your daily tasks will include resolving hardware and software issues, maintaining network stability, and providing training to staff on various IT systems. We look for someone who is passionate about technology and customer service.

Responsibilities

• Monitor and maintain computer systems and networks.
• Install hardware and software components as needed.
• Perform system backups and recovery processes.
• Coordinate with external vendors for hardware repairs and upgrades.
• Collect user feedback to enhance IT services and support.

Requirements

Education

• IT Certificate or equivalent qualification
• Bachelor's degree is advantageous

Experience

• 3+ years of hands-on experience in IT support roles

Technical Skills

• Mac OS
• VoIP Systems

Soft Skills

• Customer Service
• Attention to Detail

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with cloud services (AWS/Azure): Understanding of cloud solutions and how they integrate with on-premise setups.
• Familiarity with scripting languages: Basic knowledge of scripting languages such as Python or PowerShell.

Benefits

• Comprehensive health care coverage
• Annual performance bonuses
• Work-from-home options
• Continual training and upskilling opportunities

Company Culture

• Continuous Improvement: We strive for excellence, focusing on improving our processes and services continuously.
• Work-Life Balance: We promote a healthy balance between work responsibilities and personal life.
• Professional Growth: We support the professional development of our employees through workshops and training.