IT Support Technician

Job Description

Join our tech-savvy crew as an IT Support Technician! You'll be responsible for diagnosing and fixing software and hardware issues while assisting staff with technical inquiries. Candidates with a proactive mindset and excellent communication skills are encouraged to apply.

Responsibilities

• Respond to and resolve user inquiries and issues.
• Assist in the procurement of IT equipment.
• Maintain inventory of IT resources.
• Provide user training and support.
• Assist in the implementation of new technology solutions.

Requirements

Education

• Diploma in Computer Science
• Bachelor's degree in IT or related field is preferred

Experience

• 3+ years of experience in technical support roles

Technical Skills

• Hardware Troubleshooting
• Software Installation
• Remote Support

Soft Skills

• Problem-solving
• Teamwork

Certifications

• CompTIA Network+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of cloud services: Experience with AWS or Azure services.
• Project Management skills: Experience in managing small IT projects.

Benefits

• Comprehensive health cover
• Contributory pension scheme
• Flexible working hours
• Opportunities for career growth

Company Culture

• Diversity and Inclusion: We celebrate diversity in our team and seek to create an inclusive workplace.
• Customer Focused: Our commitment to excellent customer service is a core value.
• Work-life Balance: We promote a healthy work-life balance for all employees.