IT Support Technician

Job Description

We are seeking an IT Support Technician to join our team in Johannesburg. The ideal candidate will be responsible for providing technical support, troubleshooting issues, and ensuring the smooth operation of IT systems. If you have a passion for technology and enjoy solving problems, we want to hear from you!

Responsibilities

• Evaluate and resolve technical issues with hardware and software.
• Support users in navigating IT systems and applications.
• Assist in the development of training materials for end-users.
• Participate in regular IT team meetings to discuss progress.
• Collaborate on development and integration of IT solutions.
• Assist in disaster recovery planning and testing.
• Maintain user accounts and permissions.
• Prepare reports on IT usage and issues as needed.
• Ensure high levels of customer satisfaction.
• Stay updated with the latest IT trends and technologies.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Active Directory
• Virtualization

Soft Skills

• Customer Service
• Team Player

Certifications

• CompTIA Network+
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with scripting languages: Knowledge of scripting languages such as PowerShell or Python.
• Experience in project management: Familiarity with project management methodologies and tools.

Benefits

• Health insurance benefits
• Pension plan with employer contribution
• Work-from-home options available
• Opportunities for professional development and training

Company Culture

• Team Collaboration: We emphasize teamwork and collaboration to achieve our common goals.
• Respect and Integrity: We foster a culture of respect, integrity, and open communication among all team members.
• Customer-Centric Approach: We prioritize customer satisfaction by delivering quality support and service.