IT Support Technician

Job Description

Join our IT team in Port Elizabeth as an IT Support Technician. You will be responsible for the maintenance of IT systems, providing user support, and ensuring that technological issues are resolved promptly to minimize downtime.

Responsibilities

• Deliver friendly and efficient user support across the organization.
• Diagnose hardware and software faults and rectify them.
• Set up new user accounts and profiles.
• Manage inventory of IT equipment and supplies.
• Assist with network connectivity issues and performance monitoring.
• Prepare reports on IT service issues and user feedback.
• Help maintain a secure IT environment, ensuring data integrity.
• Contribute to team meetings regarding improvements in IT services.

Requirements

Education

• Bachelor's degree in Computer Science or equivalent preferred

Experience

• 3-5 years in a similar role

Technical Skills

• Active Directory
• Remote Support Tools
• Basic Scripting

Soft Skills

• Teamwork
• Time Management

Languages

• English: Fluent

Advantageous

• Microsoft Certified: Azure Fundamentals: Basic understanding of cloud services and how they are provided with Azure.
• Cisco Certified Network Associate (CCNA): Certification in network fundamentals, LAN switching technologies, and IPv4 and IPv6.

Benefits

• Comprehensive medical aid
• Annual salary reviews
• Support for further education
• Employee wellness programs

Company Culture

• Innovation-Driven: We encourage creative solutions and innovative approaches to problem-solving.
• Work-Life Balance: We value the well-being of our employees and promote a healthy work-life balance.
• Feedback-Oriented: We prioritize open communication and constructive feedback.