IT Support Technician

Job Description

Join our IT team in Port Elizabeth as an IT Support Technician. You will be responsible for the maintenance of IT systems, providing user support, and ensuring that technological issues are resolved promptly to minimize downtime.

Responsibilities

• Provide technical support for hardware and software issues.
• Troubleshoot and resolve user queries in a timely manner.
• Maintain and configure IT equipment, including computers and peripherals.
• Assist in the installation and configuration of software applications.
• Monitor IT systems and networks to ensure reliability.
• Document and track issues and resolutions.
• Train staff on new technologies and software applications.
• Support the IT Manager with various projects as needed.
• Ensure compliance with IT policies and standards.

Requirements

Education

• Diploma or Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in IT support

Technical Skills

• Windows OS
• Networking
• Help Desk Software

Soft Skills

• Communication
• Customer Service
• Problem-Solving

Languages

• English: Fluent

Advantageous

• Microsoft Certified: Azure Fundamentals: Basic understanding of cloud services and how they are provided with Azure.
• Cisco Certified Network Associate (CCNA): Certification in network fundamentals, LAN switching technologies, and IPv4 and IPv6.

Benefits

• Medical aid contribution
• Paid training and development opportunities
• Performance bonuses
• Flexible work environments

Company Culture

• Team Spirit: We have a supportive atmosphere where team success is celebrated.
• Growth Mindset: Continual improvement and personal development are highly valued.
• Inclusivity: We embrace diverse perspectives and backgrounds.