IT Support Technician

Job Description

We are seeking a skilled IT Support Technician to provide support and maintenance of computer systems and networks for our clients in Port Elizabeth. Your expertise will ensure a high level of customer satisfaction and the effective use of technology services. Strong communication skills and a team spirit are essential.

Responsibilities

• Serve as the first point of contact for internal and external IT-related issues.
• Manage user accounts and group access, ensuring security compliance.
• Assist in developing user manuals and training materials.
• Participate in ongoing education and training for skill enhancement.
• Engage in network monitoring and performance optimization activities.

Requirements

Education

• Bachelor's degree in Computer Science or Information Technology

Experience

• 3+ years of relevant experience in IT support.

Technical Skills

• Linux OS
• VMware

Soft Skills

• Organization
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with remote support tools: Familiarity with tools like TeamViewer and Remote Desktop.
• Knowledge of cybersecurity best practices: Understanding of basic security measures to protect client data.

Benefits

• Competitive salary with performance bonuses
• Health and wellness benefits
• Opportunities for professional development
• Friendly and supportive work environment

Company Culture

• Team Spirit: We cultivate a cooperative atmosphere where teamwork is key.
• Innovation Focus: Our team is encouraged to think creatively and offer innovative solutions.
• Growth Mindset: We believe in continuous improvement and professional growth.