IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to join our Johannesburg team. The successful candidate will play a pivotal role in providing technical support to users, troubleshooting hardware and software issues, and maintaining the IT infrastructure. You will be responsible for ensuring all systems run smoothly and provide timely assistance to our staff.

Responsibilities

• Respond to help desk tickets and provide solutions for hardware and software issues.
• Manage user accounts and permissions.
• Conduct regular system maintenance and updates.
• Support the implementation of new technologies.
• Provide training sessions for end-users on IT tools and software.

Requirements

Education

• Degree in Computer Science or related field is preferred

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Technical Documentation
• Virtualization Technologies

Soft Skills

• Teamwork
• Adaptability

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with VoIP systems: Knowledge about configuring and supporting VoIP communications.
• Experience with cloud services: Exposure to cloud platforms like AWS or Azure is advantageous.

Benefits

• Comprehensive health insurance including mental health services
• Pension fund with matching contributions
• Flexible work schedules to promote work-life balance
• Continuous learning and development opportunities

Company Culture

• Inclusiveness: We celebrate diversity and promote an inclusive workplace.
• Recognition and Rewards: We acknowledge hard work and celebrate successes as a team.
• Work-Life Balance: We support our employees in maintaining a healthy work-life balance.