IT Support Technician

Job Description

We are on the lookout for a dedicated IT Support Technician to assist in troubleshooting and resolving everyday technical issues faced by our clients. This vital role includes managing IT requests, maintaining hardware and software integrity, and ensuring optimal operation of all systems. Your problem-solving skills and customer service orientation will be essential to success in this position.

Responsibilities

• Respond to and resolve technical support tickets in a professional manner.
• Maintain accurate inventory logs for IT equipment.
• Perform regular system backups and restore procedures.
• Generate reports on system performance and user feedback.
• Provide support for mobile devices and remote access technologies.
• Aid in troubleshooting network connectivity issues.

Advantageous

• Knowledge of ITIL practices: Understanding of ITIL framework for service management.
• Previous Customer Service Experience: Experience in a customer-facing role to handle user inquiries effectively.

Benefits

• Health insurance coverage
• Retirement savings plan
• Opportunities for skills training
• Team-building events and social activities

Company Culture

• Work-Life Balance: We respect personal time, promoting a healthy work-life balance.
• Innovation at Work: We encourage initiatives that drive innovation in our IT solutions.
• Fun Workplace: Our office environment is friendly and upbeat, fostering creativity.