IT Support Technician

Job Description

We need an IT Support Technician who is enthusiastic about technology and excels in customer service. You’ll be the first line of support for our clients in Port Elizabeth, resolving issues and contributing to our mission of technological excellence.

Responsibilities

• Assist with user account management and permissions.
• Monitor and support IT infrastructure, reacting to potential issues.
• Collaborate with other IT team members for project support and enhancements.
• Stay up to date with industry trends and technologies to provide informed recommendations.
• Implement preventive maintenance measures to avoid downtime for clients.

Requirements

Education

• Relevant IT qualification

Experience

• 2+ years of experience in IT support roles

Technical Skills

• Windows and MacOS
• Networking basics
• Customer service

Soft Skills

• Problem-solving
• Time management

Languages

• English: Fluent

Advantageous

• CompTIA A+ Certification: Industry-standard certification proving foundational IT skills.
• Familiarity with ticketing systems: Experience using software like JIRA or Zendesk for issue tracking.

Benefits

• Competitive salary
• Health insurance
• Paid time off and sick leave
• Opportunities for professional development and training

Company Culture

• Teamwork: We promote a strong sense of teamwork, enabling our staff to leverage their individual strengths.
• Respect for diversity: We celebrate diversity, encouraging all staff to bring their different perspectives to the workplace.
• Continuous improvement: Our culture emphasizes growth, feedback, and continuous enhancement.