Technical Support Specialist

Job Description

As a Technical Support Specialist at Tech Innovations Inc., you will play a vital role in providing excellent technical support to our clients and internal teams. You will troubleshoot hardware and software issues, assist users with system navigation, and ensure users have a seamless experience with our solutions. The ideal candidate should be self-motivated, possess strong problem-solving skills, and be passionate about technology.

Responsibilities

• Engage with clients to understand their technical issues and provide solutions.
• Monitor and maintain software licenses and systems.
• Provide feedback to the development team on user issues.
• Support the implementation of new technologies.
• Ensure compliance with company policies and procedures.
• Assist in maintaining the knowledge base and FAQ.

Requirements

Education

• Bachelor's degree in Computer Science, Information Technology or related field
• Additional certification in customer service is a plus

Experience

• 3+ years in a technical support role

Technical Skills

• Linux OS
• Database management

Soft Skills

• Problem-solving
• Team player

Certifications

• CompTIA Network+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Proficient in multiple languages: Ability to communicate in additional languages is a plus.
• Experience with helpdesk software: Familiarity with ticketing systems like Zendesk or Jira.

Benefits

• Comprehensive healthcare benefits
• Annual leave and family leave
• Employee recognition programs
• Flexible work hours

Company Culture

• Diversity: We are committed to fostering a diverse workforce and inclusive environment.
• Continuous learning: Opportunities for training and development are provided to all employees.
• Employee empowerment: We empower our employees to take initiative and lead projects.