IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician in Cape Town where you will play a crucial role in maintaining our IT services. You will respond to support requests, diagnose issues, and collaborate with staff to ensure seamless operation of all IT systems.

Responsibilities

• Handle incoming technical support queries via phone, email, and in-person.
• Configure new user accounts and permissions.
• Implement software updates and patches as needed.
• Conduct regular system maintenance and backups.
• Provide feedback for IT process improvements.
• Assist with projects involving IT infrastructure upgrades.
• Participate in troubleshooting network issues.

Requirements

Education

• Diploma or degree in Information Technology or related field
• Advanced certifications (e.g., CompTIA A+, ITIL) are advantageous

Experience

• 2-3 years of experience in IT support or a related field

Technical Skills

• Windows OS
• Networking
• Helpdesk Software

Soft Skills

• Communication
• Problem-solving
• Customer Service

Certifications

• CompTIA A+ Certification
• ITIL Certification

Languages

• English: Fluent

Advantageous

• Familiarity with Linux OS: Experience working with Linux systems and command line tools.
• Knowledge of remote support tools: Experience using tools such as TeamViewer or AnyDesk for remote troubleshooting.

Benefits

• Competitive salary and bonus structure
• Comprehensive health benefits
• Paid time off and holidays
• Opportunities for professional development

Company Culture

• Innovation: We encourage creative problem-solving and value innovative thinking in our team.
• Collaboration: Teamwork is at the heart of our operations. We believe in collaboration and open communication.
• Supportive Environment: We foster a supportive environment where all employees are encouraged to grow and develop.