IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to provide excellent technical support and customer service within our Johannesburg office. The ideal candidate will have experience in troubleshooting hardware and software issues, possess strong communication skills, and the ability to work collaboratively in a fast-paced environment.

Responsibilities

• Support technical aspects of new software implementations and updates.
• Conduct periodic reviews of IT systems to ensure compliance with security policies.
• Prepare reports on support activities and system performance.
• Engage in continuous learning of new technologies to improve support efficiency.
• Facilitate workshops to enhance user understanding of IT systems.

Requirements

Education

• Bachelor's degree in Computer Science or related field preferred

Experience

• 2-4 years of experience in technical support roles

Technical Skills

• Linux OS
• Help Desk Software

Soft Skills

• Analytical Skills
• Teamwork

Certifications

• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services: Experience with cloud platforms such as AWS or Azure.
• Knowledge of cybersecurity principles: Understanding of basic security practices and threat management.

Benefits

• Comprehensive health insurance coverage
• Retirement savings plan
• Ongoing training and certification support
• Work-life balance initiatives

Company Culture

• Respect and Integrity: We foster a culture of respect and integrity in all our interactions.
• Diversity and Inclusion: Our team is diverse and inclusive, reflecting the communities we serve.
• Customer Focus: We are dedicated to providing exceptional client service.