IT Support Technician

Job Description

We are looking for an IT Support Technician to provide exceptional technical support and assistance to our clients in Johannesburg. The ideal candidate will have a strong foundation in troubleshooting hardware and software issues, as well as excellent communication skills. As part of our team, you will play a vital role in maintaining our IT infrastructure and ensuring smooth operations.

Responsibilities

• Identify recurring technical issues and recommend solutions.
• Facilitate remote support for users in various locations.
• Maintain inventory of IT supplies and equipment.
• Assist with network troubleshooting and support.
• Provide input on IT policies and procedures.
• Contribute to a positive team environment.

Requirements

Education

• Bachelor's degree in Information Technology or a related field is preferred

Experience

• 2-4 years of experience in a technical support role

Technical Skills

• Active Directory
• Remote Desktop Support

Soft Skills

• Problem Solving
• Teamwork

Certifications

• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems: Hands-on experience with ticketing and tracking user requests effectively.
• Familiarity with Linux operating systems: Basic knowledge of Linux for troubleshooting and support.

Benefits

• Comprehensive health insurance
• Training and certification support
• Flexible working hours
• Team-building events and activities

Company Culture

• Innovation and Creativity: We encourage new ideas and out-of-the-box thinking to solve complex problems.
• Collaboration: Teamwork is at the heart of our operations, driving our success.
• Employee Wellbeing: We prioritize employee health and wellness, offering various programs and support.