Technical Writer

Job Description

We are looking for a skilled Technical Writer to join our team in Pretoria. In this role, you will create and maintain user manuals, product documentation, and online help systems. The right candidate should have a strong technical background and excellent writing skills to translate complex concepts into clear and concise documentation.

Responsibilities

• Collaborate with engineers to understand technical processes and product functionalities.
• Create templates and style guides to maintain consistency in documentation.
• Perform usability testing to gauge the effectiveness of documentation.
• Participate in project meetings to stay informed about product updates and changes.
• Deliver projects on time while maintaining high standards of quality.
• Ensure documents are accessible and formatted correctly for various platforms.

Requirements

Education

• Bachelor’s degree in a relevant field

Experience

• 2+ years of experience in technical writing in the IT sector

Technical Skills

• Agile Methodologies
• Graphic Design Skills

Soft Skills

• Problem-Solving
• Time Management

Certifications

• Technical Communication Certification

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Knowledge of SEO best practices: Understanding of SEO to enhance online documentation visibility.
• Experience with video tutorials: Ability to create multimedia content supporting documentation.

Benefits

• Comprehensive health and wellness benefits
• Annual team-building retreats
• Support for continued education and certifications
• Work-life balance initiatives

Company Culture

• Collaboration: We believe in teamwork and encourage collaboration across all levels of the organization.
• Continuous Improvement: We are committed to continually improving our processes and ourselves.
• Diversity: Our diverse workforce is our strength, and we value the unique perspectives that each employee brings to the table.