IT Support Technician

Job Description

Join our team as an IT Support Technician where you will provide exceptional support and service delivery to our clients. This role involves maintaining IT systems, investigating reported issues, and implementing fixes swiftly to minimize downtime. If you have a strong understanding of networking and IT systems, we want to hear from you!

Responsibilities

• Conduct routine testing and troubleshooting of IT systems.
• Assist users with software installations and configurations.
• Provide feedback on technical trends and user needs.
• Create user accounts and manage permissions as necessary.
• Sustain a positive user experience through excellent service.
• Report on service performance metrics to IT management.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree is a plus

Experience

• 2+ years of experience in IT support or a similar role

Technical Skills

• Windows Operating Systems
• Networking
• Active Directory
• Help Desk Software

Soft Skills

• Customer Service
• Problem-solving
• Communication

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Linux Operating Systems: Familiarity with Linux systems and troubleshooting.
• Knowledge of ITIL best practices: Understanding of ITIL framework for IT service management.

Benefits

• Medical aid and dental plan
• Retirement savings plan with company contribution
• Flexible working hours
• Continuous training and development opportunities

Company Culture

• Team Spirit: We promote collaborative teamwork and a supportive environment.
• Growth Mindset: Our culture encourages personal and professional growth.
• Inclusivity: We value diversity and inclusion in our workplace.