Retail Manager

Job Description

As a Retail Manager in Durban, you will play a crucial role in overseeing daily operations and ensuring exceptional service delivery. You will lead a team of sales associates, manage inventory, and implement strategies to boost sales and profitability.

Responsibilities

• Establish and maintain strong relationships with customers.
• Monitor competitor activities and market trends.
• Develop training programs for new employees.
• Manage store promotions and events.
• Utilize CRM tools to enhance customer engagement.
• Provide feedback and suggestions to improve store performance.
• Assist in recruiting and onboarding new staff.
• Collaborate with suppliers to ensure optimal product selection.
• Ensure that all areas of the store meet brand standards.

Requirements

Education

• Bachelor's degree in Retail Management or Business Management
• Certification in Retail Management is desirable

Experience

• 5+ years of experience in retail operations and management

Technical Skills

• Customer Relationship Management
• Financial Acumen

Soft Skills

• Team Building
• Adaptability

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Knowledge of visual merchandising techniques: Ability to enhance store displays to attract customers.
• Experience in e-commerce management: Familiarity with online retail strategies and best practices.

Benefits

• Attractive salary with potential for bonuses
• Health insurance for employees and their families
• Employee assistance programs for support and wellbeing
• Flexible working hours and a positive workplace culture

Company Culture

• Innovation: We encourage creativity and out-of-the-box thinking.
• Diversity and Inclusion: Our team is built on diverse backgrounds and perspectives, creating a strong workplace.
• Work-Life Balance: We prioritize the well-being of our team members by promoting a healthy work-life balance.