IT Support Technician

Job Description

We seek an IT Support Technician to provide expert support and maintenance for all IT systems. Your responsibilities will include resolving issues swiftly, supporting IT infrastructure, and ensuring user satisfaction. If you are tech-savvy and customer-oriented, we would love to meet you!

Responsibilities

• Provide technical support for various software applications and systems.
• Help maintain an inventory of IT equipment and supplies.
• Participate in IT projects and upgrades as required.
• Support remote users by utilizing remote access tools.
• Ensure compliance with IT policies and procedures.

Requirements

Education

• Higher Certificate in IT or related field

Experience

• 3+ years of hands-on IT support experience

Technical Skills

• Linux OS
• Cloud Services

Soft Skills

• Attention to Detail
• Adaptability

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Familiarity with Remote Support Tools: Experience using remote support software for user assistance.
• IT Project Participation: Experience contributing to IT projects and upgrades.

Benefits

• Comprehensive health insurance
• Performance bonuses based on targets
• Work-life balance initiatives
• Employee referral bonuses

Company Culture

• Learning Opportunities: Our team benefits from ongoing training and development.
• Inclusiveness: We aim to create a diverse and inclusive workplace.
• Community Engagement: We actively participate in community service initiatives.