IT Support Specialist

Job Description

As an IT Support Specialist, you’ll provide vital support for our IT systems, ensuring smooth operations and helping users troubleshoot various issues. Your customer service skills paired with technical expertise will help us deliver top-notch support to our employees and clients alike.

Responsibilities

• Troubleshoot and resolve technical issues for end-users across the organization.
• Implement system upgrades and patches to improve IT performance.
• Support network infrastructure and hardware maintenance.
• Provide guidance and support to junior IT staff.
• Maintain inventory of IT assets and assist with procurement processes.
• Ensure compliance with data protection and security regulations.
• Establish and nurture relationships with other departments for efficient service delivery.

Requirements

Education

• Diploma or Bachelor's degree in Information Technology or related field
• Relevant certifications (e.g. CompTIA A+, Microsoft Certified) are advantageous

Experience

• 2-4 years of experience in IT support or a related role

Technical Skills

• Technical Support
• Networking
• Windows and Linux Operating Systems

Soft Skills

• Customer Service
• Problem-Solving
• Communication

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with cloud services (e.g. AWS, Azure): Familiarity with cloud management solutions is a plus.
• Knowledge of ITIL framework: Understanding of ITIL principles will be beneficial.

Benefits

• Competitive salary and performance bonus opportunities
• Medical aid and health insurance contributions
• Flexible working hours with the option for remote work days
• Opportunities for professional development and training

Company Culture

• Inclusivity: We promote a culture of inclusivity and value diverse perspectives.
• Professional Growth: We believe in continuous learning and investment in our team's development.
• Collaboration: Teamwork is essential. We actively support collaborative problem-solving.