IT Support Technician

Job Description

As an IT Support Technician, you will be at the frontline of our technical support services in Durban. Your main responsibilities will include addressing user inquiries, resolving their technical issues, and collaborating with other IT professionals to enhance our systems and processes. We're looking for someone who thrives in a supportive role and is eager to learn and adapt.

Responsibilities

• Serve as the primary contact for escalated support issues.
• Perform system checks and updates to ensure optimal performance.
• Assist in implementing cybersecurity measures to protect company data.
• Collect and analyze feedback from users to identify areas for improvement.
• Coordinate with software vendors to resolve application issues.
• Keep abreast of emerging technologies to provide optimal user support.
• Assist in the setup of remote access and VPN solutions for users.

Requirements

Education

• Certification in IT Support or equivalent experience
• Bachelor’s degree in a relevant field is preferred

Experience

• 2-4 years of experience in technical support roles

Technical Skills

• Active Directory
• Remote Desktop Support

Soft Skills

• Customer Service
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• Zulu: Conversational
• English: Fluent

Advantageous

• Experience with VoIP systems: Knowledge of setting up and troubleshooting VoIP communication systems.
• Familiarity with Linux systems: Basic understanding and ability to navigate Linux operating systems.

Benefits

• Competitive salary and performance bonuses
• Comprehensive health care coverage
• Professional development opportunities
• Paid time off and holidays

Company Culture

• Team Collaboration: We encourage collaboration across teams to foster innovative solutions.
• Continuous Learning: We invest in our team’s development through training and workshops.
• Diversity and Inclusion: We value diversity and aim to create an inclusive environment for all staff.