Help Desk Analyst

Job Description

As a Help Desk Analyst, you will play a crucial role in providing first-level support to our clients in East London. You will be responsible for troubleshooting technical issues, assisting with software and hardware inquiries, and ensuring seamless IT operations for our users. Your expertise will help enhance user experience while resolving concerns effectively.

Responsibilities

• Provide training for new users on systems and procedures.
• Assist in executing IT projects as required.
• Help maintain network and system security protocols.
• Track and manage software licenses and compliance.
• Provide feedback on service improvement opportunities.

Requirements

Education

• Bachelor's Degree in Information Technology or relevant field

Experience

• Minimum 3 years' experience in a support role

Technical Skills

• Remote Support Tools
• Database Management
• Cybersecurity Principles

Soft Skills

• Customer Service
• Adaptability

Certifications

• Microsoft Certified: Modern Desktop Administrator Associate
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of cloud services: Experience with AWS or Azure is beneficial.
• Experience in a customer-facing role: Proven track record of effective customer interaction.

Benefits

• Comprehensive medical and dental cover
• Performance bonuses
• Employee training programs
• Work-life balance initiatives

Company Culture

• Innovative Environment: We thrive on innovation, encouraging employees to explore creative solutions to challenges.
• Work Hard, Play Hard: We believe in a balanced approach, valuing performance and promoting a fun workplace culture.
• Supportive Leadership: Our leaders are committed to the success and well-being of every team member.