IT Support Technician

Job Description

We are actively seeking an IT Support Technician to provide technical assistance and support to our users. Your role will include responding to support requests, diagnosing hardware and software problems, and ensuring timely resolution. This position involves working closely with a talented IT team dedicated to delivering exceptional service to our customers.

Responsibilities

• Respond to IT inquiries and provide technical assistance promptly.
• Assist in setting up new devices and ensure they are correctly configured.
• Monitor and manage user accounts in the company’s systems.
• Collaborate with third-party service providers for advanced troubleshooting.
• Maintain inventory of IT hardware and software resources.
• Support training sessions for users on new technologies and software.
• Regularly update system documentation and user manuals.
• Ensure virus protection and regular backups are in place.

Requirements

Education

• Diploma in Information Technology or a related field
• Bachelor's degree is a plus

Experience

• 2+ years of experience in IT support roles

Technical Skills

• Windows OS
• Networking
• Troubleshooting

Soft Skills

• Communication
• Customer Service

Certifications

• CompTIA A+ Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with cloud technologies such as AWS: Familiarity with cloud platforms and services offered by AWS.
• Knowledge of cybersecurity best practices: Understanding of security measures for systems and networks.

Benefits

• Competitive salary package with performance bonuses
• Inclusive health and wellness programs
• Opportunities for professional development
• Flexible working hours and leave policies

Company Culture

• Teamwork: We value collaboration and believe teamwork leads to excellence.
• Innovation: We encourage innovation and creative solutions in our work.
• Diversity: We respect diversity and promote an inclusive workplace.