IT Support Technician

Job Description

As an IT Support Technician at IT Solutions Corp, you will provide hands-on support to our clients in Johannesburg. Your responsibilities will include troubleshooting technical issues, maintaining IT equipment, and delivering excellent customer service. Ideal candidates will have a strong understanding of IT systems and a proactive attitude.

Responsibilities

• Deliver comprehensive support to ensure client satisfaction.
• Diagnose and resolve technical problems efficiently.
• Provide feedback on support trends and user issues.
• Help maintain documentation for IT policies and procedures.
• Participate in IT projects and initiatives as needed.
• Stay current with IT industry trends and technologies.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• IT certifications such as A+ or N+

Experience

• 3+ years working in IT support roles

Technical Skills

• Active Directory
• ITIL Framework

Soft Skills

• Time management
• Team player

Certifications

• Cisco Certified Network Associate (CCNA)
• CompTIA Security+

Languages

• English: Fluent

Advantageous

• Experience with IT ticketing systems: Familiar with systems like Jira or ServiceNow for tracking support requests.
• Knowledge of cybersecurity principles: Understanding of basic cybersecurity threats and mitigation strategies.

Benefits

• Comprehensive health care coverage
• Retirement plan with company contribution
• Work-life balance initiatives
• Annual performance bonuses

Company Culture

• Inclusivity: We celebrate diversity and strive to create an inclusive workplace for all employees.
• Work-life Balance: We prioritize our team's well-being, offering flexible work arrangements to support life outside of work.
• Respect and Support: We value every team member's contributions and support each other to achieve our goals.