IT Support Technician

Job Description

Join our growing team as an IT Support Technician in Pretoria. This role involves delivering exceptional IT support services and ensuring customer satisfaction through effective problem-solving. You will be the first point of contact for technical support queries and will work closely with the IT team to maintain system integrity.

Responsibilities

• Respond to user inquiries and troubleshoot issues in a timely manner.
• Collaborate with other IT staff to ensure effective resolution of issues.
• Perform routine audits of systems and software for compliance.
• Assist in the creation of training materials for users.
• Stay updated with the latest technologies and trends in IT support.
• Provide support for network and server issues as needed.

Requirements

Education

• Diploma in Information Technology or related field

Experience

• 2+ years of experience in IT support or related field

Technical Skills

• Windows OS
• Networking
• Troubleshooting
• Customer Service

Soft Skills

• Problem-solving
• Communication

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with MacOS systems: Familiarity with MacOS environments will be beneficial.
• Knowledge of ITIL practices: Understanding of IT service management best practices.

Benefits

• Medical aid and wellness programs
• Paid time off and flexible schedules
• Opportunity for professional development
• Supportive work environment with team-building activities

Company Culture

• Innovation: We value innovation and encourage our employees to embrace new technologies.
• Team Spirit: Our culture fosters collaboration and supports a strong sense of team spirit.
• Work-Life Balance: We promote a balanced work-life atmosphere to ensure employee well-being.