IT Support Technician

Job Description

We are looking for an IT Support Technician to join our dynamic team in Port Elizabeth. The ideal candidate should have a strong understanding of computer systems and networks. You will be responsible for troubleshooting hardware and software issues, providing technical support to users, and maintaining IT equipment. Strong communication skills and a customer-oriented approach are essential for this role.

Responsibilities

• Monitor and maintain IT systems and networks.
• Document IT incidents and service requests accurately.
• Resolve network issues and ensure connectivity.
• Implement security measures to protect sensitive information.
• Collaborate with IT team members on projects and improvements.
• Help maintain inventory of IT supplies and equipment.

Requirements

Education

• Degree in Information Technology or related field
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.

Experience

• 3+ years of experience in IT support or helpdesk.

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Teamwork
• Time Management

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of IT security best practices: Familiarity with IT security protocols and practices to safeguard systems.
• Experience with ticketing systems: Experience using IT service management tools for tracking issues.

Benefits

• Comprehensive health benefits
• Retirement fund contributions
• Work-life balance initiatives
• Training and development opportunities

Company Culture

• Inclusivity: We are committed to fostering an inclusive environment where all employees can thrive.
• Innovation: Encouraging bold ideas and creative solutions is at the heart of our culture.
• Supportive Environment: We offer a supportive atmosphere for professional and personal growth.