IT Support Technician

Job Description

As an IT Support Technician, you will be at the forefront of our technology operations, providing essential support and solutions to enhance our IT services in Cape Town.

Responsibilities

• Handle day-to-day IT support requests.
• Manage installations and configurations of equipment.
• Monitor system performance and troubleshoot issues.
• Perform regular backups and disaster recovery tasks.
• Provide training and support to staff on software and equipment.
• Keep an inventory of IT assets and supplies.
• Assist in optimizing IT processes and workflows.
• Engage in team meetings and contribute ideas for improvement.

Requirements

Education

• Diploma or degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or related roles

Technical Skills

• Windows OS
• Network configuration
• Help Desk Software
• Hardware Troubleshooting

Soft Skills

• Communication
• Problem-solving
• Customer Service

Certifications

• CompTIA A+ Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with Virtualization (VMware, Hyper-V): Knowledge of setting up and managing virtual machines.
• Knowledge of ITIL framework: Understanding of IT service management best practices.

Benefits

• Competitive salary with performance bonuses
• Medical aid and retirement benefits
• Opportunities for professional development
• Flexible working hours

Company Culture

• Collaboration: We emphasize teamwork and collaboration in all projects.
• Innovation: We encourage innovative thinking and solutions.
• Supportive Environment: We provide a supportive work culture that promotes growth and learning.