IT Support Technician

Job Description

We are seeking a skilled IT Support Technician to join our vibrant team in Johannesburg. In this role, you will provide exceptional technical support and assist in maintaining our IT infrastructure. Your expertise will help ensure our systems operate efficiently and our users receive the prompt help they need.

Responsibilities

• Deliver effective technical support to all staff members.
• Install and configure computer systems and applications.
• Upgrade system components and software as required.
• Perform routine audits of systems and software.
• Assist in the implementation of new technologies.
• Maintain security and privacy protocols on systems.
• Foster a customer-focused service ethos within the IT team.
• Make recommendations for improvements in IT processes.

Advantageous

• Familiarity with ITIL framework: Understanding of ITIL best practices for IT service management.
• Experience with endpoint management solutions: Knowledge of managing device security and compliance.

Benefits

• Health and wellness programs
• Performance bonuses
• Remote working options after probation
• Annual team-building retreats

Company Culture

• Innovation Driven: We foster a culture of innovation, encouraging creative solutions.
• Work-Life Balance: We prioritize work-life balance to enhance employee wellbeing.
• Supportive Leadership: Our leadership team values transparency and open communication.