IT Support Technician

Job Description

Seeking a dedicated IT Support Technician who is skilled in diagnosing and resolving technical issues. This position involves responding to user inquiries, performing system updates, and ensuring that all IT systems run smoothly. If you have a knack for troubleshooting and enjoy working with people, we want you on our team!

Responsibilities

• Provide first-line technical support for computer systems, hardware, and software.
• Diagnose and resolve issues related to network connectivity, software installation, and user accounts.
• Assist staff with IT-related inquiries, ensuring timely resolution of technical issues.
• Monitor and maintain IT systems to ensure they are functioning optimally.
• Collaborate with IT team members on system upgrades, installations, and network maintenance.
• Create and maintain documentation for processes and technical issues.

Requirements

Education

• Diploma in Information Technology or related field

Experience

• 1-3 years of experience in IT support or technical helpdesk role

Technical Skills

• Windows OS
• Hardware Diagnostics

Soft Skills

• Customer Service
• Problem-solving

Languages

• English: Fluent

Advantageous

• CompTIA A+ Certification: Preferred qualification demonstrating foundational IT skills.
• Familiarity with network setup and troubleshooting: Knowledge of basic networking concepts and principles.

Benefits

• Competitive salary
• Health and wellness benefits
• Opportunities for professional development
• Dynamic work environment

Company Culture

• Team Collaboration: We promote a collaborative work environment where teamwork and commitment to shared goals are valued.
• Innovative Solutions: We encourage creative problem solving and innovative solutions in our projects.
• Inclusivity: We believe in creating an inclusive workplace where diversity is celebrated.