IT Support Technician

Job Description

We are on the lookout for an IT Support Technician to join our Johannesburg team. The successful candidate will play a crucial role in ensuring our IT infrastructure runs smoothly, providing essential support and troubleshooting for our users.

Responsibilities

• Respond to support requests via phone, email, and in-person.
• Perform regular system updates and maintenance on workstations.
• Monitor ticketing system and ensure timely resolution of issues.
• Support users in understanding software and hardware functionality.
• Document and maintain troubleshooting procedures for future reference.
• Work alongside the IT Manager to assess and improve IT processes.
• Ensure all technical issues are logged and tracked.

Requirements

Education

• Relevant IT qualification or diploma

Experience

• 2+ years of experience in IT support.

Technical Skills

• Windows OS
• Networking
• Office 365
• Remote Assistance Tools

Soft Skills

• Communication
• Problem-solving
• Teamwork

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Knowledge of Linux environments: Understanding of Linux operating systems and command-line tools.
• Experience with ITIL framework: Familiarity with ITIL best practices for IT service management.

Benefits

• Competitive salary package.
• Medical aid and retirement benefits.
• Opportunity for ongoing training and development.
• Flexible working hours.

Company Culture

• Team Spirit: We value teamwork and a collaborative environment where everyone contributes.
• Continuous Learning: We encourage our employees to pursue ongoing training and development.
• Employee Wellbeing: We prioritize the health and well-being of our employees, offering support and resources.